§1. GENERAL PROVISIONS

1. These Regulations define the rules for using the online store available at florekiznajaciele.pl, including the conditions for placing orders, payments and providing services.
2. The store is run by: FLOREK I PRZEJACIELE Aleksandra Przybyła, address: Bolesława Krzywoustego 3/5, 65-039 Zielona Góra, NIP: 9731110423, hereinafter referred to as the "Seller".
3. A customer is any natural person with full legal capacity, a legal person or an organizational unit without legal personality who makes a purchase through the store.
4. Contact with the Seller is possible via the contact form on the website or the e-mail address provided in the Contact tab.
5. Using the store constitutes acceptance of these Regulations.

§2. VIRTUAL OFFER AND PRODUCTS

1. The store offers only virtual products (dietary services) in the form of:

• Dietary consultation – PLN 329 (Full analysis of the dog's diet and a ready-made individual nutrition plan)
• Consultation + monthly care – PLN 499 (Consultation with an individual plan and care for a month)
• Follow-up consultation – PLN 229 (Verification of effects and corrections to the implemented diet)

1. All products listed are digital/virtual services - they are not delivered in physical form.
2. Descriptions of individual services are available on the product pages in the store.
3. The prices given in the store are gross prices and are expressed in Polish zlotys (PLN). Prices can also be presented in euros (EUR) and dollars (USD) as information values.
4. The Seller reserves the right to change prices, but the changes do not apply to orders that have already been placed and paid.

§3. PLACING ORDERS

1. Orders are placed via an online store operating on the WooCommerce platform.
2. To place an order, the Customer should:

• Select the product you are interested in and add it to your cart.
• Proceed to checkout and complete the order form (contact and billing details).
• Select a payment method and accept these Terms and Conditions.
• Confirm your order and make payment.

1. After placing the order, the Customer receives an e-mail confirming receipt of the order.
2. The sales contract is deemed to be concluded when the payment is credited to the Seller's account.

§4. SERVICE PROVISION – PROCESS FLOW

1. After payment is received, the Client receives an automatic e-mail containing an individual link to the initial form.
2. Completing the form is necessary to begin the service. The form includes questions about your dog (breed, age, weight, health, current diet, lifestyle, etc.).
3. After the Customer submits the completed form, the Seller will contact the Customer immediately – within 24-48 business hours – to arrange a consultation date.
4. The consultation takes place in the form and on the date individually agreed between the Client and the Seller.
5. The service completion time is counted from the moment a correctly completed form is submitted and a consultation date is set.
6. If the Customer fails to complete the form within 30 days of purchase, the Seller reserves the right to cancel the order. In such a case, the Customer is entitled to a refund.

§5. PAYMENTS

1. Payments are made via secure online payment systems supported by the WooCommerce platform.
2. Accepted payment methods are visible on the store website when placing an order.
3. Payment must be made before the service can be provided.
4. All transactions are encrypted and secure. The seller does not store customer payment card details.

§6. RIGHT TO WITHDRAW FROM THE CONTRACT

1. A customer who is a consumer has the right to withdraw from a distance contract without giving any reason within 14 days from the date of conclusion of the contract by submitting an appropriate declaration in writing or electronically.
2. The right to withdraw from a contract does not apply to contracts for the supply of digital content not delivered on a tangible medium if the performance of the service began with the consumer's express consent before the expiry of the withdrawal period and after the Seller informed the consumer of the loss of the right of withdrawal. Consent to such performance is confirmed by the Customer during the ordering process.
3. In the case of services whose implementation has not yet started (the form has not yet been sent), the Customer may withdraw from the contract within 14 days and the Seller will refund the full purchase price.
4. The declaration of withdrawal should be sent to the Seller's e-mail address indicated in the Contact tab on the store's website.

§7. COMPLAINTS

1. The customer has the right to file a complaint if the service was not performed or was performed contrary to the order.
2. Complaints should be submitted electronically to the Seller's e-mail address, indicating:

• name, surname and contact details of the Client,
• order number,
• description of the problem and the Customer's request.

1. The Seller shall consider the complaint within 14 calendar days of its receipt and inform the Customer about the result electronically.
2. In the event of a justified complaint, the Seller undertakes to perform the service again or – in justified cases – to refund all or part of the price.

§8. PERSONAL DATA PROTECTION

1. The administrator of the Customers’ personal data is FLOREK I FRIENDS Aleksandra Przybyła, Bolesława Krzywoustego 3/5, 65-039 Zielona Góra, NIP: 9731110423.
2. Customers' personal data are processed for the purpose of fulfilling orders, operating the online store, and fulfilling legal obligations, pursuant to Article 6 paragraph 1 letters b and c of the GDPR.
3. The Customer has the right to access, rectify, delete, limit processing of his/her data, as well as the right to transfer data and object to their processing.
4. Personal data will not be transferred to third countries or made available to third parties, with the exception of entities necessary to complete the order (payment operators, store platform providers).
5. The full Privacy Policy is available on the store's website.

§9. INTELLECTUAL PROPERTY RIGHTS

1. All materials provided by the Seller as part of the service (nutrition plans, recommendations, documents) are protected by copyright and are the property of the Seller or have been legally acquired by him.
2. The Customer may use the materials received solely for their own personal use. They may not be copied, sold, made available to third parties, or published online without the Seller's written consent.

§10. FINAL PROVISIONS

1. In matters not regulated by these Regulations, the provisions of Polish law shall apply, in particular the Civil Code, the Consumer Rights Act and the GDPR.
2. The Seller reserves the right to change the Terms and Conditions. Changes will take effect on the date specified by the Seller, but no sooner than 7 days after their publication on the website. Orders placed before the change will be subject to the Terms and Conditions in effect on the date the contract is concluded.
3. Any disputes will be resolved by the court having jurisdiction over the Seller's registered office, provided that the Customer who is a consumer may pursue his or her rights before the court having jurisdiction under the law.
4. A customer who is a consumer has the right to use out-of-court complaint and redress procedures, in particular via the ODR platform available at: https://ec.europa.eu/consumers/odr

The regulations are effective from the date of publication on the website florekiprzyjaciele.pl

FLOREK I PRZYJACIELE Aleksandra Przybyła | Bolesława Krzywoustego 3/5, 65-039 Zielona Góra | NIP: 9731110423